HERO HOME SERVICES PTY LTD respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store and protect your personal information when you interact with our business or use our websites.
By using our services or contacting us, you agree to the practices described in this Privacy Policy.
1. Business Information
Business Name:
HERO HOME SERVICES PTY LTD
Business Address: 9/3 Dursley Road, Yennora NSW 2161, Australia
Phone: 1300 437 688
Websites operated by HERO HOME SERVICES PTY LTD
• www.heroairconditioning.com.au
• www.herogasheaterservice.com.au
2. Personal Information We Collect
We may collect personal information necessary to provide our services and manage customer relationships.
This may include:
• full name
• phone number
• email address
• property or service address
• job details and service history
• payment information
• communication records including SMS, emails and phone conversations
• photos taken before, during or after service work where required for documentation
We only collect information that is reasonably necessary to provide our services.
3. How We Collect Personal Information
We may collect personal information when you:
• call our business
• send us SMS messages
• contact us by email
• complete forms on our websites
• book services online
• communicate with us through social media
• interact with our staff in person
• request a quote or service
Information may also be collected when we perform services at your property.
4. Website Cookies and Tracking Technologies
Our websites may use cookies and tracking technologies to improve website functionality and analyse visitor behaviour.
These may include:
• Google Analytics
• website performance tracking tools
• advertising tracking technologies
• marketing cookies
Cookies allow us to understand how visitors use our websites and help improve the user experience.
You may disable cookies through your browser settings, however some website features may not function correctly if cookies are disabled.
5. How We Use Your Personal Information
We use personal information to:
• provide plumbing, air conditioning, gas heating and electrical services
• schedule and manage service appointments
• issue invoices and process payments
• maintain service history and job records
• provide warranty support
• send annual service reminders required for warranty compliance
• provide maintenance reminders
• communicate with customers regarding their jobs
• send promotional offers or marketing messages
• manage VIP membership renewals
• improve our services and customer experience
6. Marketing Communications
We may send marketing or service-related communications via:
• SMS
• phone calls
These communications may include:
• promotional offers
• service reminders
• maintenance reminders
• VIP membership notifications
• warranty servicing reminders
Customers may opt out of marketing communications at any time by contacting us.
7. Payment Information
Payments may be made using:
• credit card
• electronic funds transfer (EFT)
• cash
• finance providers such as Brighte
Payment processing may be handled through secure third-party payment providers.
HERO HOME SERVICES PTY LTD does not store sensitive credit card information unless required to process transactions.
8. Third-Party Services
To operate our business we may use third-party platforms including:
• ServiceM8 (job management software)
• Google Analytics
• Google Ads
• social media advertising platforms
• payment providers
• marketing and communication tools
These providers may process information in accordance with their own privacy policies.
9. Storage of Personal Information
Customer information may be stored in:
• ServiceM8
• business email systems
• internal business systems
• secure cloud-based platforms
These systems are protected using secure login credentials and restricted access.
10. Data Security
HERO HOME SERVICES PTY LTD takes reasonable steps to protect personal information from:
• misuse
• loss
• unauthorised access
• unauthorised disclosure
• interference
We use password-protected systems and secure cloud software to safeguard customer information.
11. Access and Correction of Personal Information
You may request access to personal information we hold about you.
If your information is inaccurate or outdated, you may request corrections.
Requests may be made by contacting our office using the contact details provided in this Privacy Policy.
12. Customer Rights
Customers have the right to:
• request access to their personal information
• request corrections to inaccuHERO HOME SERVICES PTY LTD
HERO HOME SERVICES PTY LTD respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store and protect your personal information when you interact with our business or use our websites.
By using our services or contacting us, you agree to the practices described in this Privacy Policy.
1. Business Information
Business Name:
HERO HOME SERVICES PTY LTD
Business Address:
9/3 Dursley Road
Yennora NSW 2161
Australia
Phone:
1300 437 688
Websites operated by HERO HOME SERVICES PTY LTD
• www.heroairconditioning.com.au
• www.herogasheaterservice.com.au
2. Personal Information We Collect
We may collect personal information necessary to provide our services and manage customer relationships.
This may include:
• full name
• phone number
• email address
• property or service address
• job details and service history
• payment information
• communication records including SMS, emails and phone conversations
• photos taken before, during or after service work where required for documentation
We only collect information that is reasonably necessary to provide our services.
3. How We Collect Personal Information
We may collect personal information when you:
• call our business
• send us SMS messages
• contact us by email
• complete forms on our websites
• book services online
• communicate with us through social media
• interact with our staff in person
• request a quote or service
Information may also be collected when we perform services at your property.
4. Website Cookies and Tracking Technologies
Our websites may use cookies and tracking technologies to improve website functionality and analyse visitor behaviour.
These may include:
• Google Analytics
• website performance tracking tools
• advertising tracking technologies
• marketing cookies
Cookies allow us to understand how visitors use our websites and help improve the user experience.
You may disable cookies through your browser settings, however some website features may not function correctly if cookies are disabled.
5. How We Use Your Personal Information
We use personal information to:
• provide plumbing, air conditioning, gas heating and electrical services
• schedule and manage service appointments
• issue invoices and process payments
• maintain service history and job records
• provide warranty support
• send annual service reminders required for warranty compliance
• provide maintenance reminders
• communicate with customers regarding their jobs
• send promotional offers or marketing messages
• manage VIP membership renewals
• improve our services and customer experience
6. Marketing Communications
We may send marketing or service-related communications via:
• SMS
• phone calls
These communications may include:
• promotional offers
• service reminders
• maintenance reminders
• VIP membership notifications
• warranty servicing reminders
Customers may opt out of marketing communications at any time by contacting us.
7. Payment Information
Payments may be made using:
• credit card
• electronic funds transfer (EFT)
• cash
• finance providers such as Brighte
Payment processing may be handled through secure third-party payment providers.
HERO HOME SERVICES PTY LTD does not store sensitive credit card information unless required to process transactions.
8. Third-Party Services
To operate our business we may use third-party platforms including:
• ServiceM8 (job management software)
• Google Analytics
• Google Ads
• social media advertising platforms
• payment providers
• marketing and communication tools
These providers may process information in accordance with their own privacy policies.
9. Storage of Personal Information
Customer information may be stored in:
• ServiceM8
• business email systems
• internal business systems
• secure cloud-based platforms
These systems are protected using secure login credentials and restricted access.
10. Data Security
HERO HOME SERVICES PTY LTD takes reasonable steps to protect personal information from:
• misuse
• loss
• unauthorised access
• unauthorised disclosure
• interference
We use password-protected systems and secure cloud software to safeguard customer information.
11. Access and Correction of Personal Information
You may request access to personal information we hold about you.
If your information is inaccurate or outdated, you may request corrections.
Requests may be made by contacting our office using the contact details provided in this Privacy Policy.
12. Customer Rights
Customers have the right to:
• request access to their personal information
• request corrections to inaccurate information
• request removal of information where appropriate
We will respond to such requests within a reasonable timeframe.
13. Children’s Information
HERO HOME SERVICES PTY LTD does not knowingly collect personal information from children under the age of 18.rate information
• request removal of information where appropriate
We will respond to such requests within a reasonable timeframe.
13. Children’s Information
HERO HOME SERVICES PTY LTD does not knowingly collect personal information from children under the age of 18.